ServiceNow

ServiceNow or SNOW

It provides the following solution:

1. IT operation management.
2. IT business management
3. IT service management.
4. Incident Management
5. IT asset management.
6. Development environment for the developer to write code for their services in SNOW
7. SNOW supports ITIL and ITSM

Servicenow code is similar to java code.

ITIL process – information technology infrastructure library.
ITSM process – information technology service management.

It has different processes which is supported by ServiceNow.

Following are the popular terms used:

Change Management
Any Change within the organization or application point of view

Incident Management
Incident means the impact on the production application. So a unique incident ticket is created and raised to a valid workgroup and priorities.

Problem Management
To find the permanent root cause for the recurring incidents..